Refund policy

EquiraOfficial – Return & Refund Policy
Effective Date: 19/04/2026

At EquiraOfficial, we want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Returns Eligibility

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition
  • All original tags and packaging are intact
  • You have proof of purchase (order confirmation or receipt)

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items returned in a damaged or used condition (unless faulty)

3. Faulty or Damaged Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery
  • Provide clear photos and your order details

We will offer a replacement, exchange, or full refund at no additional cost.

4. Return Process

To initiate a return:

  1. Email our support team at support@equiraofficial.com
  2. Include your order number and reason for return
  3. Wait for confirmation and return instructions

Please do not send items back without prior approval.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect
  • We recommend using a tracked shipping method, as we are not responsible for lost returns

6. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you wish to exchange for a different size or product, please follow the return process and place a new order.

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider, as processing times may vary

If the issue persists, contact us at support@equiraofficial.com

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
Email: support@equiraofficial.com