Shipping policy

EquiraOfficial – Shipping Policy
Effective Date: 19/04/2026

At EquiraOfficial, we aim to deliver your orders quickly, securely, and efficiently. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

  • Orders are processed within 1–3 business days (excluding weekends and public holidays)
  • Once your order is processed, you will receive a confirmation email with shipping details
  • During peak periods or promotions, processing times may be slightly extended

2. Shipping Rates & Delivery Times

Shipping costs and delivery times are calculated at checkout based on your location.

Estimated delivery times:

  • United Kingdom: 2–5 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary due to external factors.

3. Shipping Carriers

We partner with trusted courier services to ensure safe delivery. The courier used will depend on your location and shipping method selected at checkout.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email
  • You can use this tracking number to monitor your delivery status in real time

5. Customs, Duties & Taxes

For international orders:

  • You may be required to pay customs duties, taxes, or import fees upon delivery
  • These charges are the responsibility of the customer and are not included in the purchase price

6. Delays & Delivery Issues

While we strive to meet delivery estimates, delays may occur due to:

  • Courier issues
  • Customs clearance
  • Weather conditions or other unforeseen circumstances

EquiraOfficial is not responsible for delays once the order has been shipped.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. If incorrect information is provided:

  • We are not responsible for lost or misdelivered packages
  • Additional fees may apply to reship the order

8. Lost or Stolen Packages

If your tracking information shows that your package has been delivered but you have not received it:

  • Please check with neighbors or your local delivery office
  • Contact the courier directly

We are not responsible for lost or stolen packages marked as delivered.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging

We will work with you to resolve the issue promptly.

10. Contact Us

If you have any questions about shipping, please contact us at:
Email: support@equiraofficial.com